To file a complaint, please contact SmartNote’s Customer Service Department before contacting your jurisdiction with a complaint. We would like the opportunity to help you with any concerns you may have.

Listed below are several ways to contact SmartNote Customer Service

Phone SmartNote Customer Service 1-888-296-4290
Attn: Manager, Customer Advocate Dept
3550 N. Lakeline Blvd, Suite 170 - 1905
Leander, TX 78641

If you still have an unresolved complaint regarding the company’s money transmission services, please select your jurisdiction link below and direct your complaint to the appropriate contact.

Arizona Customers

Arizona Department of Financial Institutions
Mail: Consumer Affairs Division
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018

Telephone Number: 602-771-2800
Facsimile: 602-381-1225

Florida Customers

Florida Office of Financial Regulation
Mail: Division of Finance
Consumer Assistance Group
200 E. Gaines Street
Tallahassee, FL 32399-0381

Telephone Number: 850-487-9687 or 850-410-9805
Facsimile: 850-410-9300

Illinois Customers

Illinois Department of Financial & Professional Regulation
Mail: 320 West Washington Street, 3rd Floor
Springfield, IL 62786

Telephone Number: 888-298-8089

Missouri Customers

Missouri Division of Finance
Mail: P. O. Box 716
Jefferson City, Missouri 65102-0716

Telephone Number: 573-751-3242
Facsimile: 573-751-9192

Texas Customers

Texas Department of Banking
Mail: Attention: Consumer Assistance Activities
2601 North Lamar Boulevard
Austin, Texas 78705

Telephone Number: 877-276-5554 (toll free)

Consumer Financial Protection Bureau

Mail: PO Box 4503
Iowa City, IA 52244
Telephone Number: 855-411-2372